Prerequisites: BeyondTrust/Bomgar URL, BeyondTrust/Bomgar Account Username, BeyondTrust/Bomgar Account Password, BeyondTrust/Bomgar API Client ID, BeyondTrust/Bomgar API Client Secret, Target path to BeyondTrust/Bomgar exe, Incident Business Object ID, and Journal – Remote Session History Business Object ID Detailsĭocumentation: View Product Documentation
DOWNLOAD BOMGAR SOFTWARE
This mApp may or may not be compatible on Content versions older than 9.6.x, but as with all mApp Solutions, it should be tested on your customized system. Bomgar - Free download and software reviews - CNET Download Home iOS Utilities & Operating Systems System Utilities Bomgar Bomgar for iOS By Bomgar Corporation Free Developers Description By. Platform Version Requirements: Tested on 9.6.x - 10.2.0Ĭontent Version Requirements: Tested on 9.6.x - 10.0.0. The Console is the interface that BeyondTrust provides for technicians to chat with Customers, remotely control their computers, share files, etc., to resolve the Customer's issues. If they do not run it from their browser. Technicians provide remote support to Customers through the BeyondTrust Representative Console. Once the customer joins the session they will be prompted to download and run a Bomgar session file on their computer.
The CSM remote support integration allows Customers to request immediate assistance with IT issues and to communicate real-time with technicians through a chat window in the Portal.
At the end of a session, CSM Business Objects (ex: Incidents and Change Requests) are created or updated to store the session's details in the Business Object's Journal. With a single click, technicians and Customers can initiate these sessions through the CSM Desktop Client or Portal Client. BeyondTrust remote support service commands are configured in CSM so technicians can launch remote support sessions directly from any CSM Business Object. Session details (ex: Chat conversation history) can then be stored in an applicable Business Object.ĬSM integrates with BeyondTrust’s remote support services using the BeyondTrust Application Programming Interface (API). Click on the Desktop Representative Console menu item located under the Actions menu in the top-right corner of the screen. This connection is encrypted to protect your data. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely on various platforms.
DOWNLOAD BOMGAR INSTALL
Install the desktop representative console to provide. Download the Desktop Representative Console from the Web Rep Console While working in the web rep console, you can choose at any time to switch to working in the desktop representative console. Bomgar is a remote support solution that allows support technicians to remotely connect to a customers computer. Using the mApp, CSM technicians and Customers can launch remote support sessions directly from CSM to encourage real-time collaboration and fast resolution of IT issues. Download the native desktop representative console from the BeyondTrust administrative interface. The BeyondTrust Integration mergeable application (mApp) provides functionality that enables secure, real-time remote support sessions. Enable secure, real-time remote support sessions for your employees with this mApp.
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